1. Introduction
Obsidian – Web & Software Development Agency (website URL address: https://obsidiansoftwarelabs.com/) values your privacy and trust.
We are a U.S.-based digital agency headquartered in El Paso, Texas, specializing in web and software development.
This Privacy Policy explains how we collect, use, and protect your personal information.
By using our website or services, you agree to the terms outlined below.
2. Data Collected
Data Storage Location
We operate secure web servers located in the United States.
Our hosting partners comply with industry-standard data protection practices, ensuring that your information is encrypted, protected, and handled in accordance with applicable privacy laws.
Registration Data
When you register or fill out a form on our website, we collect your name, email address, and any details you voluntarily provide.
You may request edits or deletion of your information at any time.
Access to this data is limited to authorized administrators for customer support purposes.
Project & Purchase Data
When you engage our services, we may collect limited billing and transaction details for verification and project delivery.
This information is used exclusively to provide our services, deliver invoices, and maintain client relationships.
Support Data
When you contact our support team, the details you provide (such as name, email, or project information) are used only to assist you.
Support requests are processed through secure systems that meet privacy and data protection standards.
Forms & Communication
Information submitted via contact or quote forms is sent to our business email, hosted securely.
We retain this data solely for communication and project management purposes — not for unsolicited marketing or resale to third parties.
Analytics
We use Google Analytics to collect anonymous website usage statistics and improve performance.
No personal or identifiable data is stored.
You may opt out here: Google Analytics Opt-out.
Use of Personal Data
We use your personal information to:
Verify user identity and manage client accounts.
Provide project updates and technical support.
Prevent unauthorized or fraudulent activity.
Improve our website and user experience.
Communicate important updates or changes to our services.
3. Embedded Content
Our website may include embedded media (e.g., YouTube videos or social posts).
Embedded content behaves as if you visited the original site, which may collect data according to its own privacy policy.
We encourage users to review the privacy policies of third-party platforms such as:
4. Cookies
We use cookies to enhance performance and user experience.
Cookies help us remember preferences, maintain secure sessions, and collect anonymous analytics data.
You can disable cookies in your browser settings, but this may affect certain site functionalities.
Examples of cookies used:
Session cookies for secure login management.
Preference cookies for interface settings.
Analytics cookies for anonymous performance tracking.
5. Who Has Access to Your Data
If you are not a registered client, no personal data is stored.
If you are a client, your data may only be accessed by:
Obsidian system administrators (for account management and security).
The support team (to assist you with your project).
6. Third-Party Access to Data
We do not sell or rent your data.
Information is shared only with trusted service providers — such as hosting companies, analytics platforms, or payment processors — strictly for operational purposes, under confidentiality and data protection agreements.
7. Data Retention
Your information is retained as long as your project or account remains active, or as required by law.
You may request modification or deletion at any time.
Once deleted, your data cannot be recovered unless required for legal or accounting reasons.
8. Security Measures
Our website uses SSL/HTTPS encryption to protect data during transmission.
In the event of a security breach, we will notify affected users and take all necessary measures to maintain system integrity.
9. Your Data Rights
You have the right to:
Request a copy of the data we hold about you.
Request correction or deletion of your information.
Withdraw consent for specific types of data processing.
Please note that deleting all your data may prevent us from continuing to provide active services or support.
10. Third-Party Websites
Our website may include links to external websites.
We are not responsible for the privacy practices or content of third-party sites.
We encourage you to review their policies before sharing any personal information.
11. Legal Disclosure
We may disclose personal data when required by law, subpoena, or legal process, or in good faith when necessary to protect our legal rights, user security, or prevent fraud.
Contact Information
For questions about this Privacy Policy or to exercise your data rights, please contact us:
Email: privacy@obsidiansoftwarelabs.com
Address: 416 N Stanton St #701, El Paso, TX 79901, United States